A nurse call system is a purpose-built communications platform that lets patients or residents summon assistance from clinical staff. Modern systems like Miracle CareCall route alerts intelligently, escalate unanswered calls and provide detailed reporting for compliance and quality improvement.

Yes. Miracle Electronics is a Kiwi-owned manufacturer headquartered in New Zealand with a strong footprint across Australia. We deliver, install and support nurse call and emergency alarm systems throughout both countries via our reseller network.

Absolutely. Our hardwired and wireless configurations are designed to slot into new builds or existing sites with minimal disruption. We tailor the deployment to the building fabric, clinical workflow and budget.

CareCall™ is a family of nurse call systems made by Miracle Electronics. CareCall™4 is the current generation, a unified system covering wired and wireless call points, wearable buttons, mobile messaging to staff devices, and the CareCall EDGE™ alarm server that provides a user interface with the capability to provide real-time monitoring and historic reporting. It replaces the fragmented mix of legacy call panels, pagers and spreadsheets and helps unify multiple systems to pass low- or high-level communication.

CareCall EDGE™ is our integration and reporting layer. it ingests events from CareCall™ and from more than 100 third-party product, from building management systems, fire panels, access control, alarm systems, lone worker device, sensors and present them as one auditable stream, with routing rules, escalations and reports.

CareCall EDGE™ integrates with more than 100 third-party products, including building management systems, wireless sensors, cloud monitoring platforms and legacy alarm equipment.

CareCall™ supports multiple delivery paths simultaneously, from corridor displays, dome and multi segment lights to ward annunciators, mobile phones, pagers and other third-party platforms. Escalation rules can be defined to ensure when a call that isn’t accepted within a defined time is made available to a responder who can.

CareCall™ is designed for use under AS/NZ3811 (Hard-wired consumer communication and alarm systems for use in healthcare facilities) and the reporting requirements of Aged Care Quality Standards in Australia and Ngā Paerewa Health and Disability Service Standards (NZS 8134:2021) in New Zealand. Our team works with your clinical, facilities and compliance teams during design, so the deployed system supports your audits.

Every call, acknowledgement, cancellation and escalation is time-stamped. CareCall produces response -time reports by either ward, shift, or call type, plus long-term trend reporting for quality committees and board reporting. Data can also be exported for integration with clinical or operational analytics.

Installation and first-line support are delivered by our reseller network across New Zealand and Australia. Miracle backs resellers with engineering support, remote diagnostics, spare parts and software updates. Preventative maintenance contracts are available and are recommended for sites where high operational availability is required.

Every deployment is scoped to the facility, so pricing depends on the number of beds, rooms, or units, whether the site is wired or wireless, the mix of devices, and any integrations. Contact our team for a scoped proposal, most projects start with a site walk-through and clinical workflow review.

From New Zealand, call 0800 806 472 or email sales@miracle.co.nz.

From Australia, call 1800 806 472 or sales@miracle-electronics.com.