Introduction
Middlemore Hospital, the largest hospital in New Zealand, faced a significant challenge with managing the increasing patient numbers during the winter season. With over 800 beds, a 24-hour emergency department, and a range of hospital and specialist care services, Middlemore serves the south and east Auckland communities, from Ōtāhuhu to Port Waikato.
The Problem
During the winter months, Middlemore Hospital experiences a surge in patient admissions, leading to overcrowded wards and strained resources. The existing nurse call system was outdated and unable to handle the increased demand, resulting in delayed response times and reduced patient satisfaction.
The Solution
To tackle these issues, Middlemore Hospital partnered with Nurse Call Solutions (NCS) to install the Miracle Electronics CareCall3 nurse call system in the Winter Ward. This system was designed to be readily expandable, supporting up to 200 call points.
What Was Installed?
The upgrade included the installation of the CareCall3 system, which featured new call points and displays. These were installed throughout the ward to ensure quick and efficient communication between patients and staff.
Customer Benefits
The installation of the CareCall3 system brought several benefits to Middlemore Hospital:
- Improved Response Times: The new system allows for faster communication between patients and staff, reducing wait times and enhancing patient care.
- Scalability: The system’s ability to expand up to 200 call points ensures that it can grow with the hospital’s needs.
- Long-term Support: NCS and Miracle have committed to supporting the CareCall3 system for at least the next ten years, ensuring reliability and peace of mind for the hospital.
Revisit
We were super excited back then that, yet another hospital site had chosen to install a New Zealand manufactured product for their new Winter Ward. Now in 2025 we have revisited the site with the reseller and are delighted with the feedback. Staff have reported being thrilled with their system that has been designed from the ground up to be stable, reliable and fuss free. In half a decade there have only been a handful of reported issues, all of which have been dealt with promptly and professionally by the team at NCS.
We appreciate the feedback and look forward to working together for another five years of reliable and trouble-free operation.
