Your integration ecosystem

CareCall EDGE™

CareCall EDGE™ is the market leading integration ecosystem designed for today’s modern healthcare, aged care, and hospital facilities.

Your integration ecosystem

CareCall EDGE

CareCall EDGE is the market leading integration ecosystem designed for today’s modern healthcare, aged care, and hospital facilities.

Your Integration Ecosystem

CareCall EDGE

CareCall EDGE is the market leading integration ecosystem designed for today’s modern healthcare, aged care, and hospital facilities.

Our philosophy is to enable facilities to make smarter decisions and adapt to the ever changing healthcare landscape, by getting the information you need when you need it.

CareCall EDGE™ will give you this.

Our philosophy is to enable facilities to make smarter decisions and adapt to the ever changing healthcare landscape, by getting the information you need when you need it.

CareCall EDGE will give you this.

Our philosophy is to enable facilities to make smarter decisions and adapt to the ever changing healthcare landscape, by getting the information you need when you need it.

CareCall EDGE will give you this.

CareCall EDGE™ Cloud Benefits

Save time

System integration using CareCall EDGE™ instantly reduces time spent by employees juggling several platforms for Nurse Call, Security, BMS and more. 

Maximise efficiencies

By utilising automated reporting, facilities get feedback on how they are performing via average response times and are able to view leaderboards across all facilities within a group.

Customisable Dashboards

Dashboards are easily customisable to your company’s logo and brand colours.

Multiple notification options

Notifications and reporting can be sent to the output of your choice including LED displays, mobile apps, email notifications and many more! 

Monitor trends

Data analysis can allow time rostering for staff to be effectively managed by providing real time information and showing peak activity times.

100+ Integration Options

Best in market, CareCall™ EDGE has over 100 integration options and counting! Meaning almost any facility can take advantage of the benefits of system integration.

Android & iOS Apps

Make communication easier by utilising mobile handsets with instant notifications

CareCall EDGE™

Customisable advanced reporting

Multiple notification output options

RTLS technology

Over 100 integration options

Robust analytics

Android and iOS apps

CareCall EDGE™ Cloud

Reporting module with overview and full data drill down into historic events

Dashboards are a valuable visual tool to monitor and drive changes

Role based permissions system

Unlimited report combinations

Real time data with competitive dashboard options

CareCall EDGE Cloud Benefits

Save time

System integration using CareCall EDGE instantly reduces time spent by employees juggling several platforms for Nurse Call, Security, BMS and more. 

Maximise efficiences

By utilising automated reporting, facilities get feedback on how they are performing via average response times and are able to view leaderboards across all facilities within a group.

Customisable Dashboards

Dashboards are easily customisable to your company’s logo and brand colours.

Multiple notification options

Notifications and reporting can be sent to the output of your choice including LED displays, mobile apps, email notifications and many more! 

Monitor trends

Data analysis can allow time rostering for staff to be effectively managed by providing real time information and showing peak activity times.

100+ Integration Options

Best in market, CareCall EDGE has over 100 integration options and counting! Meaning almost any facility can take advantage of the benefits of system integration.

Android & iOS Apps

Make communication easier by utilising mobile handsets with instant notifications

CareCall EDGE

Customisable advanced reporting

Multiple notification output options

RTLS technology

Over 100 integration options

Robust analytics

Android and iOS apps

CareCall EDGE Cloud

Reporting module with overview and full data drill down into historic events

Dashboards are a valuable visual tool to monitor and drive changes

Role based permissions system

Unlimited report combinations

Real time data with competitive dashboard options

CareCall EDGE Cloud Benefits

Save time

System integration using CareCall EDGE instantly reduces time spent by employees juggling several platforms for Nurse Call, Security, BMS and more. 

Maximise efficiences

By utilising automated reporting, facilities get feedback on how they are performing via average response times and are able to view leaderboards across all facilities within a group.

Customisable Dashboards

Dashboards are easily customisable to your company’s logo and brand colours.

Monitor trends

Data analysis can allow time rostering for staff to be effectively managed by providing real time information and showing peak activity times.

Multiple notification options

Notifications and reporting can be sent to the output of your choice including LED displays, mobile apps, email notifications and many more! 

100+ Integration Options

Best in market, CareCall EDGE has over 100 integration options and counting! Meaning almost any facility can take advantage of the benefits of system integration.

Android & iOS Apps

Make communication easier by utilising mobile handsets with instant notifications

CareCall EDGE

Customisable advanced reporting

Multiple notification output options

RTLS technology

Over 100 integration options

Robust analytics

Android and iOS apps

CareCall EDGE Cloud

Reporting module with overview and full data drill down into historic events

Dashboards are a valuable visual tool to monitor and drive changes

Role based permissions system

Unlimited report combinations

Real time data with competitive dashboard options

Resources

CareCall EDGE
Integration Solutions

CareCall EDGE Cloud
Reporting Solutions

New Zealand

0800 806 472

Australia

1800 806 472

Terms of Business

Privacy Policy

Customer Portal: Access

© Miracle Electronics Limited.

All rights reserved.

Frequently Asked Questions

Explore how CareCall EDGE™ fits your environment and existing investment.

What is CareCall EDGE?
CareCall EDGE™ is our integration and reporting layer. it ingests events from CareCall™ and from more than 100 third-party product, from building management systems, fire panels, access control, alarm systems, lone worker device, sensors and present them as one auditable stream, with routing rules, escalations and reports.
What High-Availability options are available for CareCall EDGE™?

Systems like CareCall™ series 4, CareCall™ PRO series and other systems connect with CareCall EDGE™ for advanced alarm routing, reporting. There is an option to setup an active/passive high-availability server pair with asynchronous replication and automatic failover (server redundancy) if required.

What happens if the Primary server fails during an active alarm event?
If the Primary server fails, the Secondary server is designed to automatically take over alarm processing. Because application data and system state are continuously replicated between the servers, the Secondary server maintains a near-current view of the system. While a brief transition period may occur during failover, the design goal is to minimise service interruption and maintain critical alarm monitoring functions.
Does a High Availability deployment eliminate all system downtime?
The active/passive server configuration significantly reduces the risk of downtime caused by server failures or maintenance activities, but it does not remove all possible failure points. Availability also depends on other infrastructure components such as network connectivity, power supplies, storage systems, databases, and cloud services. To achieve true end-to-end high availability, these supporting components should also be designed with redundancy.
How often is data synchronised between the Primary and Secondary servers?

The system uses asynchronous replication to transfer application data, configuration information, and system state from the Primary server to the Secondary server. This means the standby server is regularly updated and prepared to take over if required. The exact replication frequency and any potential lag will depend on the infrastructure, network performance, and system workload.

Can the Secondary server be used for reporting, testing, or other daily activities?
The Secondary server is intended to remain available as a standby failover server to maximise business continuity. While it may be used for maintenance validation, upgrade testing, or disaster recovery activities when properly planned, using it for other operational workloads should be carefully assessed because it could reduce the server’s readiness to assume production responsibilities if a failover is required. This is generally considered a best-practice approach for high-availability environments.
How does CareCall EDGE protect against server failure and reduce downtime?

CareCall EDGE™ is protected against server failure because there is a standby server ready to continue the service if the main server stops working. This helps reduce downtime, supports planned maintenance, and improves reliability in a healthcare environment.

How do I contact Miracle Electronics?

From New Zealand, call 0800 806 472 or email sales@miracle.co.nz.

From Australia, call 1800 806 472 or sales@miracle-electronics.com.

Resources

CareCall EDGE™
Integration Solutions
.

CareCall EDGE™ Cloud
Reporting Solutions
.

CareCall EDGE™ Mobile App
Access important data at the click of a button

Resources

CareCall EDGE
Integration Solutions

CareCall EDGE Cloud
Reporting Solutions

CareCall EDGE
Mobile App

New Zealand

0800 806 472

Australia

1800 806 472

Terms of Business

Privacy Policy

H&S Policy Australia

H&S Policy New Zealand

Customer Portal: Access

© Miracle Electronics Limited.

All rights reserved.